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Click & Clean

What We Do

Click & Clean provides practical cleaning support tailored to the needs of older people.
We focus on the areas that matter most — safety, hygiene, and comfort — delivered with warmth, respect, and consistency.
Our goal isn’t just a clean home.
It’s helping you feel settled, supported, and confident in the place you love.

How We Can Help

Our cleaners support with the essential day-to-day tasks that keep your home safe:

Bathroom & toilet cleaning

Kitchen surfaces, sinks & stovetops

Floors — vacuuming & mopping

Dusting & tidying

Wiping high-touch areas

Laundry support (as per your plan)

Changing bed linen (leave linen out)

Rubbish and recycling as needed

We work with your routine, your preferences, and the pace that feels right for you.

Why Choose Click & Clean?

Friendly, consistent workers

Respectful support that protects independence

Reliable weekly or fortnightly visits

Safe equipment and trained staff

A caring, people-first approach

Personalised care tailored to your needs

What to Expect on a Visit

Your cleaner will:
  • Arrive at the agreed time
  • Check in with you about what you’d like done today
  • Follow your personalised cleaning plan
  • Prioritise safety — removing trip hazards, wiping spills, etc.
  • Finish by making sure you’re comfortable and everything feels as it should
Visits usually take around 1–1.5 hours, depending on your home and your plan.

A Service You Can Trust

Click & Clean began in Port Macquarie in 2024 and quickly became known for its reliability, consistent service, and 5-star feedback. In 2025, we proudly became the Asuria National Start-Up Award Winner, recognised for our growth, community impact, and high client satisfaction.
But what truly makes our service trustworthy is the people who deliver it.
Every Click-ACS worker goes through a strict onboarding process before entering a client’s home, including:
  • National Police Check
  • Right-to-work verification
  • Reference checks
  • Values and behaviour screening
  • Induction and safety training
  • Ongoing supervision and support
We only select staff who genuinely care about people — workers who are patient, respectful, and committed to the dignity and comfort of older clients.
We also invest in the wellbeing of our team. When workers feel supported, safe, and valued, they bring that same care into every home they visit.
At Click-ACS, trust isn’t just part of our service — it’s the foundation of everything we do.
Every visit, every conversation, and every task is delivered with the warmth, respect, and consistency our clients deserve.

Click & Clean (FAQ)

Do you work with government-funded packages?
Yes. We work with aged-care funded clients- We can coordinate directly with your provider. We also provide services to self-funded clients- just contact us to find out more information

We provide general weekly or fortnightly home cleaning and deep cleaning as required.

Your general clean includes light cleaning tasks in the main areas of your home. Wiping surfaces, dusting, mopping, vacuuming. We can also change the linen on your bed.

Just call or message our office. We’re flexible and will help find a new time that suits you.

That’s okay — it happens often.

We usually come at the same day and time each visit.

We will contact you if your appointment changes.

Most cleaning visits take around 1.5 hours.

That gives your cleaner time to complete your cleaning plan and check in with you for a chat or cuppa if you’d like.

We understand this can feel confusing.

We provide a 2 hour service package- but You’re not actually receiving 2 hours of cleaning.

Through your aged-care support package, the visit includes:

  • Around 1.5 hours of cleaning and support time
  • Time for travel
  • Equipment preparation and maintenance
  • Safety checks
  • Reporting and communication back to the office
  • Administrative time that ensures your service runs smoothly

Your cleaner will always:

  • Prioritise your cleaning checklist
  • Make sure everything is completed to standard
  • Check in on your wellbeing

If anything is ever missed, just contact us — we will follow it up immediately.

Yes, someone needs to be home.

If you aren’t able to be home, just call us and we’ll do our best to reschedule your visit.

We do our very best to keep your cleaner the same.

Sometimes we may need to send someone different (due to illness, leave, or safety reasons)

No.

Your service is paid for through your provider (e.g. Kirinari). Kirinari will send you an invoice for your contribution payment.

Cleaners do not handle payments.

We focus on the areas you use the most, such as:

  • Kitchen
  • Main Bathroom
  • Toilet
  • Living areas
  • Laundry
  • Main bedroom

If you’d like your sheets changed, just leave fresh linen out on the bed.

Deep cleaning includes tasks that you don’t need done regularly- like window cleaning, high or low dusting (skirting boards, fan blades), cleaning of heavy soap scum/mould, and any other tasks that require more intensive cleaning practices or equipment.

We do deep clean — however it is booked separately from regular visits. If you’d like a deep clean done, let us know and we can arrange for the service.

Your regular cleaning package includes one of each area. The cleaner won’t be able to attend to multiple bedrooms, bathrooms or living areas. You can pick one of each room to be cleaned – let your cleaner know which one you’d prefer to have cleaned during your visit. 
Yes — light household tasks are included. If you have specific preferences, just tell us.

No.

Personal care must be arranged separately through your provider and completed by a trained personal care worker.

Not during a regular visit.

But if you need extra support, just call us.

We can speak with your provider to see whether additional services can be added to your care plan.

We bring our own equipment to keep everything safe and consistent.

If you like- you may provide your own items like:

  • Microfibre cloths
  • A grout brush
  • A soft scrubber

If it happens occasionally — that’s okay.

But for everyone’s safety, pets do need to be in another room during the clean.

Please let us know straight away. We want you to feel comfortable, safe, and supported, and we will make sure to look into any reported issue as soon as possible.

You can contact us directly:

📞 0494 018 262

📧 [email protected] 

For changes to your care plan, funding, or package:

📞 Kirinari — 1300 547 462

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Ready to Get Started?

  • Ask your care provider to send us a referral
  • Book directly if you’re self-funded
We look forward to supporting you at home.

Locations

Australian Capital territory (ACT)
Byron bay region
Goulburn Region
Illawarra Region
Lismore region
Port Macquarie Region
Tweed Heads Region
Yamba region
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