Click & Connect
What We Do
How We Help
Social Support & Companionship
- Friendly check-ins and conversation
- Emotional support and reassurance
- Assistance with staying socially active
- Help maintaining routines and activities
Transport & Community Access
- Transport to medical and allied-health appointments
- Travel to shopping, errands, banking, or essential outings
- Support attending social groups, events, or community activities
- Escorting clients safely to and from their destination
Connection & Confidence
- Help planning outings or appointments
- Support with mobility during outings
- Assistance navigating community spaces
- Encouragement to remain active and connected
Why Choose Click & Connect?
Friendly, consistent workers
A respectful, independence-focused approach
Reliable weekly or fortnightly visits
Safe equipment and trained staff
A people-first team that cares about connection, not just tasks
Personalised care tailored to your needs
What to Expect on a Visit
- Arrive at the agreed time
- Check in about where you’d like to go or what you’d like to do
- Assist you safely to the car, venue, or activity
- Provide conversation, reassurance, and support throughout
- Make sure you arrive home safely and feel settled before they leave
A Service You Can Trust
- National Police Check
- Right-to-work verification
- Reference checks
- Values and behaviour screening
- Induction and safety training
- Ongoing supervision and support
We choose workers who genuinely care — respectful, patient individuals who support older clients with dignity and warmth.
Transport & Social Support FAQs
What can I use transport for?
You can use Click & Connect for:
- Medical and specialist appointments
- Shopping
- Social visits
- Community groups
- Visiting family or friends
- Personal errands
- Coffee outings or scenic drives
If you’re not sure whether we can help with a trip, just ask.
Will my support worker stay with me during my appointment?
Yes.
Your worker can stay with you, wait nearby, or escort you into the appointment—whatever makes you feel comfortable.
Do you help with walking, mobility aids, or getting in and out of the car?
Yes.
We regularly support clients using walkers, canes and mobility aids.
Your worker will help you safely in and out of the vehicle and stay with you as needed.
Can I get help with carrying shopping or bags?
Absolutely.
We’ll help carry shopping to and from the car, into your home, and make sure you’re settled safely.
Can you help me attend social activities?
Yes — we support clients to attend:
- Social groups
- Community programs
- Activities and hobbies
- Visiting friends
- Getting out for fresh air
Staying connected is important, and we can support you at your pace.
Do I get the same worker each time?
We always try to provide the same support worker for comfort and consistency.
If someone else needs to fill in, we’ll let you know beforehand.
Do I need to be home to be picked up?
Yes — your worker will collect you from home and return you home safely afterwards.
What if my appointment takes longer than expected?
That’s okay — just let your worker know.
We’ll adjust where possible and support you within your service plan.
Can I book regular weekly or fortnightly transport?
Yes.
Many clients book regular outings, shopping trips, and appointments.
Do I need to pay anything on the day?
No.
If your transport is funded, payment is handled through your aged-care provider.
Self-funded clients receive an invoice from Click-ACS.
Do you offer group social outings?
Yes — We provide support with small group outings. These outings are designed to help older people stay socially connected, enjoy community activities, and build confidence getting out and about.
Common group outings include:
- Coffee outings
- Local park or lake walks
- Community centre activities
- Scenic drives
- Small-group shopping trips
- Cultural or community events
- Gentle outdoor activities
Outings are always small, supportive, and paced to suit everyone attending.
How big are the groups?
Our group outings are intentionally small.
This ensures everyone feels supported, safe, and included.
Most outings include 2–4 clients and one support worker, depending on the location and activity.
Are the outings supervised and supported?
Yes.
A trained Click-ACS support worker is with the group the whole time to:
- Assist with mobility
- Support conversations and connections
- Ensure safety during walking or transfers
- Help carry shopping or bags
- Monitor comfort levels
- Provide help with finding seating, rest areas, or amenities
Clients are never left alone.
How do I join a group outing in my Region?
- Asking your provider or coordinator to refer you
- Calling Click-ACS directly
What if I’m nervous about joining a group?
That’s completely okay — many people feel this way at first.
We support clients gently by starting with:
- Very small groups
- Shorter outings
- Quiet locations
- Familiar activities (e.g., coffee at a local café)
You can also bring a friend or family member if your plan allows it.
Is there a separate cost for group outings?
No extra cost is paid on the day if you are funded.
Your provider covers the support time under your aged-care plan.
Self-funded clients can join outings and receive a Click-ACS invoice afterwards.
Expenses such as coffee or entry fees are optional and paid by the client.
Do you provide transport to and from the outing?
Yes — your Click-ACS support worker will:
- Pick you up from home
- Take you to the outing
- Support you throughout
- Return you safely home afterwards
This is part of our door-to-door service.
Can group outings be customised for different interests?
Yes — our Click & Connect team tailors outings based on:
- Clients’ interests
- Mobility levels
- Cultural preferences
- Safety considerations
- Weather
- Local community events
If there’s something you’d love to do, we’d love to hear it.
Can I attend outings if I use a walker or mobility aid?
Yes.
We choose accessible locations and activities that work well for mobility aids.
Your support worker will help you safely at every stage.
Are the outings culturally welcoming for Indigenous clients?
Absolutely.
Click-ACS is an Indigenous-owned business, and our Canberra team includes workers trained in:
- Cultural safety
- Community connection
- Respectful engagement
- Supporting culturally preferred activities and spaces
We welcome clients from all cultural backgrounds.
How do I book, change, or cancel an appointment?
Call us on 0494 018 262 and our team will help you arrange a new time.
What if I feel nervous going out?
That’s completely okay.
Your support worker is there to help you feel confident and supported.
We can start with shorter trips and build up at your pace.
Ready to Get Started?
- Ask your care provider to send us a referral
- Request through My Aged Care to add social support or transport to your package
- Book directly if you’re self-funded
