Click & Care
Launching Soon
What We Do
How We Will Help
- Personal care and hygiene tasks
- Assistance with daily routines
- Support with dressing or grooming
- Safety-focused mobility support around the home
- Meal preparation and hydration reminders
- Light assistance with organisation or routines
- Gentle companionship and wellbeing check-ins
Why Choose Click & Care?
Delivered by respectful, well-trained support workers
Focused on dignity, safety, and independence
Designed specifically for older clients
Warm, people-first approach
Integrated with your existing Click-ACS services for a seamless experience
Personalised care tailored to your needs
Click & Care has been developed in response to community need — expanding the support available to older Australians across our regions.
What to Expect (Once Launched)
- A personalised support plan tailored to individual needs
- Workers who take time to understand routines and preferences
- Gentle, unhurried assistance
- Safety as a top priority
- Support delivered with respect and dignity at every step
A Service You Can Trust
- National Police Check
- Right-to-work verification
- Reference checks
- Values and behaviour screening
- Personal care & safety training
- Ongoing supervision and support
When Will Click & Care Launch?
Want to Join the Waitlist?
- Register interest or join our waitlist
- Ask a care provider to note the upcoming service
- Request early notification when Click & Care becomes available
Click & Care (FAQ)
When will Click & Care start operating?
We are currently preparing our team, training programs, and regional rollout.
If you’d like to join the waitlist, please call us and we’ll update you as soon as it becomes available in your region.
Will this service be available in my region?
Click & Care will roll out region by region.
Once available in your area, we’ll notify clients and providers.
What will Click & Care help me with?
Click & Care will provide gentle, practical support with everyday personal tasks.
This may include:
- Showering or bathing support
- Dressing and grooming
- Meal preparation
- Medication prompts
- Light household tasks
- Bed-making
- Support with routines
- Social check-ins and companionship
All support will be delivered with dignity, respect, and safety.
Will I get the same worker each time?
Yes — we always try to provide the same worker so you feel comfortable and supported.
If we need to send someone else, we’ll let you know beforehand.
Your regular worker will not change permanently without your consent.
Is this personal care done in a respectful and private way?
Yes — always.
Our team is trained to support you in a way that protects your dignity, comfort, and personal privacy at every step.
Can you support me with showering or bathing?
Yes.
We follow clear safety guidelines and work at your pace so you feel safe, steady, and supported.
Can you help with dressing or grooming?
Yes — we can assist with:
- Getting dressed
- Brushing hair
- Shaving (electric shaver only)
- Applying creams (non-medicated)
- Putting on compression stockings (if safe and approved)
Will I have the same worker each time?
That is always our goal.
We aim for consistency so you feel comfortable seeing a familiar face.
If your regular worker is away, we’ll let you know in advance.
What if I feel nervous about receiving personal care?
That’s completely normal.
We introduce support slowly and at your pace.
You’re always in control — you can tell us what feels comfortable, what you prefer, and what supports your dignity.
Can you help me prepare meals?
Yes — support may include:
- Light meal preparation
- Helping prepare healthy options
- Heating meals
- Supporting you to safely use your kitchen
Can you remind me to take medications?
Yes — we can provide simple prompts and reminders.
(We cannot administer medication unless authorised under your care plan.)
Can Click & Care help with cleaning too?
Click & Care focuses on personal support.
For home cleaning, Click-ACS provides Click & Clean services, and your care plan may include both types of support.
Can you help me move safely around my home?
Yes — we support safe mobility within your home, using walkers, rails, or other aids.
We always follow your care plan to make sure mobility support is safe for both you and our staff.
Do I need to be home?
Yes — you or a family member/carer must be home during personal care visits.
How long will a personal care visit go for?
Will you talk with my care coordinator?
Yes.
We communicate closely with coordinators to:
- Keep your services safe
- Update them if your needs change
- Suggest if extra support may help you
Is there anything I need to prepare for a visit?
Just have any items you like to use ready (towels, clothing, toiletries, mobility aids).
Your worker will guide you gently through the visit.
Do I need to be home for the visit?
Yes — you or a family member/carer must be home during personal care.
What if I forget my appointment or need help remembering?
That’s okay.
We can send reminder texts or call the day before if that helps.
What if I need to change or cancel my visit?
Just call us on 0494 018 262.
We’ll help you find a new time.
Do I need to pay anything on the day?
No.
If you’re funded, payment is organised through your provider.
Self-funded clients will receive an invoice.
What if I feel uncomfortable, or something doesn’t feel right?
Please tell us straight away.
Your safety, comfort, and dignity are our priority.
We’ll follow up immediately and make sure you feel supported.
Can my family member or coordinator organise services for me?
Yes.
Family, friends or support coordinators can book or manage services on your behalf.
Do you talk with my care provider if my needs change?
Yes — we regularly communicate with coordinators to keep your support safe and appropriate.
How do I book or ask questions about Click & Care?
You can call us on 0494 018 262 and we will:
- Answer questions
- Register your interest
- Contact you when the service becomes available in your area