I Support a Client
Reliable home and community support for the people you care for.
Whether you’re a family member, support coordinator, care partner, or part of an aged-care organisation, we’re here to make your role easier.
We provide safe, consistent, and high-quality services that help older people stay independent, comfortable, and connected at home.
Who We Support
Families & informal carers
If you’re helping an older loved one stay at home, we can take care of the daily tasks so you can focus on being family, not the “helper”.
CHSP providers
We deliver reliable, systemised cleaning, garden, transport, and social support services on behalf of your organisation.
Home Care Package providers
We work collaboratively with providers to offer consistent, client-centred support that fits within your care plan requirements.
Community organisations & health services
We partner with local and regional services to ensure older people receive safe, practical, culturally aware support.
What We Offer
Click & Clean
We provide reliable domestic assistance tailored to the needs of older people living at home.
Our team focuses on maintaining a safe, hygienic, and comfortable environment, with tasks such as:
- Cleaning bathrooms, kitchens, and living areas
- Vacuuming, mopping, dusting
- Linen changes
- Light tidying to reduce trip hazards
- Surface cleaning to support infection control
Our staff are trained to work at the client’s pace, communicate clearly, and prioritise safety in every home.
Clients benefit from routine, structure, and continuity, which reduces anxiety and supports independence.
Click & Cut
We support older people to remain safely at home by maintaining outdoor areas that may otherwise become hazardous.
This includes:
- Lawn mowing & edging
- Weed removal
- Pruning / light hedging
- Clearing paths and walkways
- Removing green waste
- External cobweb removal
- Light outdoor cleaning (e.g., verandah sweeping)
Our goal is to reduce falls risk, improve home safety, and keep outdoor spaces manageable for clients who can no longer keep up with the physical demands.
Staff use safe, battery-powered equipment and follow CHSP-compliant guidelines.
Click & Connect
This includes one-to-one transport, support for appointments, shopping, errands, and community access.
In many regions we also provide social support, including:
- Wait-and-return assistance for medical appointments
- Help carrying shopping
- Social company and conversation
- Support with mobility aids
- Safety monitoring during outings
We also run small, friendly group outings designed to help older people stay active and socially connected.
Click & Care
(coming soon)
Our personal care service will offer respectful, safe, and culturally aware assistance with daily living tasks, including:
- Showering / bathing
- Dressing
- Grooming
- Toileting support
- Mobility assistance
- Meal preparation
- Medication prompts
All staff will receive specialised training to ensure clients feel dignity, comfort, and choice in every interaction.
This service is currently in development and will roll out soon.
All staff will receive specialised training to ensure clients feel dignity, comfort, and choice in every interaction.
This service is currently in development and will roll out soon.
Each service is fully documented, quality-checked, and delivered by staff matched to the client’s needs.
Why Choose Click & Clean?
Reliable, consistent service
We work within structured systems that allow us to scale safely and maintain quality across all regions.
Trained and screened staff
Workers undergo police checks, reference checks, onboarding assessments, cultural awareness training, and ongoing quality reviews.
Clear communication
We keep providers updated about changes, risks, client concerns, and any essential reporting.
Fast onboarding & referral processing
Quick turnaround for new clients, with transparent scheduling and documentation.
Culturally informed approach
As an Indigenous-owned business, we value respect, inclusion, and connection in every interaction.
Flexible and collaborative
We adapt to the needs of your service model — CHSP, group programs, HCP, or mixed-funding environments.
How to Refer a Client
Option 1
CHSP or HCP Provider Referral
Email your referral, service request, or support plan to us.
We’ll arrange the service directly with your client and keep you updated.
Option 2
Family or Informal Carer Referral
Tell us what supports your loved one needs.
We can speak with you or the client directly — whatever feels most comfortable.
Option 3
Self-funded Clients
No assessments needed.
We simply coordinate the service and book a regular schedule.
Frequently Asked Questions
What information do you need for a referral?
Just the client’s details, services required, and any risks or considerations.
We can work directly from your service request or support plan.
How quickly can services start?
Usually within a few days, depending on region and service type.
We will confirm timelines as soon as we receive the referral.
Will clients have the same worker each time?
Yes — consistency is a priority.
When changes are unavoidable, we notify you and the client.
How do you handle risk or client changes?
Any concerns (falls, health changes, safety risks, missed visits) are reported promptly to the coordinating provider.
Do you provide documentation?
Yes — we can provide visit notes, reports, incident forms, and updates as required by your organisation with the clients consent.
How do you ensure quality and safety?
Through structured onboarding, supervision, routine quality audits, and client feedback systems.
Can you accommodate culturally diverse clients?
Absolutely — we take great care to provide respectful, culturally aware support.
And more…
Let’s Support Your Clients Together
Want to make a referral or discuss a client’s needs?
We’re here to help your clients feel safe, supported, and cared for.